Policies
Ticket Policy
All ticket sales are final purchase. Refunds are not offered. Unused tickets may be exchanged for a pass good for another showtime. Some exceptions may be made in the result of positive COVID test results and in other situations.
All Floralee Hark Cohen Cinema (“Floralee”) screenings and events are general admission seating unless otherwise noted.
Box Office Hours
The Floralee Box Office opens 30 minutes prior to the first screening of the day. For subsequent screenings, you can purchase tickets 30 minutes AFTER the previous showtime. The Box Office closes 30 minutes after the final screening of the day.
Advance Tickets
Advance tickets for Floralee presentations are only available online. Some exceptions apply. Advance ticket sales generally close 1 hour before showtime. All advance tickets incur a processing fee at time of purchase.
Ticket Prices
General Admission: $12.00
Students: $7.00 with valid student ID
Special Events: Ticket prices vary, see individual event descriptions for details.
Passes – Member and otherwise
Passes can be used for admission to most screenings, including special engagements and films playing as part of a repertory series. Passes are not accepted for most special events and film festivals. Events where passes are not accepted will be noted as “No Floralee Passes” or “No Passes Accepted.”
Some obligatory fine print: Floralee Passes are valid for one year, have no cash value, and may not be redeemed for anything other than admission. Management reserves the right to revoke passes or deny entry at their discretion.
Program Subject to Change
Visit the Coming Soon page, call 617-876-6837 for daily program information, join our email list, or follow us on social media for the latest news, schedule changes, and announcements.
Code of Conduct
The Floralee is a safe, respectful, inclusive, and fun environment for everyone to enjoy movies and events. This Code of Conduct applies to everyone at the venue and participants in our social media channels. Guests, staff, volunteers, vendors, and press will be held to the same standards.
We reserve the right to remove or ban any person who does not adhere to the Code of Conduct.
Although safety can be different for each individual related to personal preferences or expressed identities, we define it to mean an environment that is free of harassment of any kind, including:
- Intimidation or threats
- Inappropriate disruption of events
- Hurtful language
- Physical assault of any type
- Inappropriate physical contact
- Unwanted sexual attention
- Unwanted photography or video recording
- Bullying or stalking
Especially in connection to:
- Race or ethnicity
- National origin
- Gender identity or presentation
- Sex or sexual orientation
- Age
- Disability, medical condition, or pregnancy
- Religion
- Citizenship status
And of course, please do not talk or use your phone (or anything that produces light) once the lights go down unless there is an emergency.
What to Do
If you experience or witness any form of harassment, please contact the nearest staff member.
If you are asked to stop any harassing or disruptive behavior by a fellow audience member, Floralee staff or volunteer, STOP immediately. Seriously.
Our staff will address the situation immediately.
To file a formal complaint, email info@wviff.org. All complaints will be investigated – please provide detailed information and your contact information with your complaint.
If you feel unsafe in your immediate situation, alert our staff, move to a safe location, and dial 911. Please remember that notifying The Floralee does not constitute or replace a notification to local law enforcement.
Privacy Policy
The Floralee and West Virginia International Film Festival (“WVIFF”) is committed to protecting your privacy of our online guests, visitors, members, donors, and friends. We understand that maintaining privacy on the WVIFF’s website (wviff.org, herein referred to as “the website” or “the site”) is very important, and that informing our visitors about the types of information we collect and how we use it is crucial to our mission.
Types of Information Collected
The WVIFF does not collect any personal information about individuals, such as names, postal or email addresses, or other personally identifying data (the “Personal Data”) except when such information is knowingly provided. Personal information might be obtained from online transactions such as purchases, subscriptions, registrations, or membership pledges. Additionally, personal information may be transmitted as part of a form submission or in connection with other activities, services, or resources available on our website.
Information Provided by Visitors
Online Mailing Lists
When you subscribe to our electronic mailing list(s), the WVIFF will request information necessary to process your subscription and send you the information you seek: your name, address, telephone number, e-mail address, and areas of interest. Your Personal Data may be used as set forth below.
Online Store and Membership Purchases and Donations
When you purchase a Floralee membership, make a donation, or purchase an item from The Floralee online store, the WVIFF and its third party merchants and agents will request information necessary to process your purchase or process your membership and acknowledge your contribution: your name, billing and shipping address, telephone number, e-mail address, and credit card information. Your credit card information will be used only for the purpose of processing and documenting the transaction. Your Personal Data may be used as set forth below. The WVIFF is in full compliance will all current data security laws and regulations that pertain to credit cards and personal information.
Online Program and Event Tickets
When you purchase online tickets through the site (including tickets for admission to WVIFF performances, artist talks, and film screenings), the WVIFF and its third party merchants and agents will request information necessary to process your order: your name, billing and shipping address, telephone number, e-mail address, and credit card information. Your credit card information will be used only for the purpose of processing and documenting the transaction. Your Personal Data may be used as set forth below.
Security
The WVIFF’s online ticketing, donation, and membership secure server software use industry-standard Secure Socket Layer (SSL) encryption technology. SSL encodes your personal information — including credit card number, name, and address — as it travels over the Internet so that all transactions are secure.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address, browser and operating system, the referring site that brought you to our website, the pages you visit on our website, and the date and duration of your visit. See below (“Information Collected Automatically”) for additional information.
Payment
Payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Information Collected Automatically
Non-Personal Information
The WVIFF does automatically collect some anonymous “non-personally identifiable” aggregate information about visitors when pages are requested through a browser. This information is used for statistical purposes, to help us monitor how guests navigate our site, allowing us to tailor our services for specific groups of visitors. Non-personally identifiable information may refer to information about our visitors’ browsers (e.g., Google Chrome or Internet Explorer), operating systems (e.g., Windows or Macintosh), Internet Service Providers (e.g., AOL, Earthlink, Verizon, Comcast, etc.), and other similar information.
Aggregate Information
The WVIFF collects IP addresses as a component of the non-personally identifiable aggregate information. An IP address is a number assigned to your computer by a web server when you’re on the Internet. This information is used only for non-user-specific purposes such as determining how many users visited a specific area of our site. Such information could, if necessary, also be used to identify a user in order to comply with safety and/or security issues or with legal requirements, but only in extraordinary circumstances.
Cookies
A cookie is a small text file that is sent to your browser from a website and stored on your computer’s hard drive. Cookies can’t read data from your hard drive or read cookie files that were created by other sites—the website that creates a cookie is the only one a browser will permit to access it. Examples of ways in which the WVIFF might use cookies are to control access to certain user features, to customize content areas, and to analyze site activity and user behavior. The WVIFF also reserves the right to use cookies in the future in conjunction with new content or extended functionality.
If you are concerned about the use of cookies, the WVIFF suggests that you explore your browser’s options to notify you whenever a cookie is set, or to disallow cookies altogether. Users should be aware, however, that prohibiting the use of cookies may restrict the user’s access to certain types of content or features. Numerous online resources explain cookies and describe how to disable them.
Advertising Cookies
Advertising Cookies allow us to better assess the effectiveness of our content marketing and advertising efforts. These cookies are provided by our third-party partners to analyze and track site visit and signups stemming from advertising. We do not share your personal information (such as name or email) to third-party providers outside of site visit data collected directly by such Advertising Cookies, though your site visit data may be linked with other personal information collected elsewhere by such third-party providers. Such external data processing is governed by the privacy policies of these third-party providers.
How Information Is Used
Any personal information provided to the WVIFF is maintained and accessible only by the WVIFF unless the WVIFF explicitly states otherwise.
Marketing and Promotion
If you give the WVIFF permission, we may use any Personal Data you submit to us for marketing and promotional purposes. For example, on occasion The Floralee sends emails to inform users of new exhibitions or other events we think might be of interest. If you provide us with your email address, this will be deemed permission for us to email you information about our exhibition, events, and other programs and activities, as well as for any marketing or promotional purposes. However, you may withdraw this permission using our opt-out procedure. You will not receive such communications unless you have knowingly provided the personal information required. In some cases, you will be required to opt-in by joining a newsgroup or mailing list. If you do opt-in, you will always have the option to opt-out at any time by unsubscribing to that particular list or following the opt-out instructions included within the body of the email message.
Membership and Donations
If you sign up for a membership or make a donation online, your Personal Data will be entered into the WVIFF’s membership and donor database.
Opt-Out
If for any reason you do not wish to receive further email from The Floralee, please follow the instructions for unsubscribing included within the body of the message that was sent to you.
Links to Other Sites
Users may find content on the WVIFF site that links to the sites and services of our partners, sponsors, or other third parties. In many cases, these links represent cooperative projects or are established with persons or entities that have a significant connection to or relationship with our site. Although every effort is made to ensure that any referrals are to reputable and relevant sources, the WVIFF does not control the content or links that appear on these sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies, or no policy at all. The WVIFF maintains a policy against the nonconsensual collection or sharing of personal information and encourages visitors to review the privacy policies of any sites they visit to ensure their personal information is being protected.
Children Under 12
The Floralee does not solicit personal information from children. Visitors 12 years of age and under should remember that they are required to obtain an adult’s permission before submitting personal information to this or any other website.
Photography and Video
Your presence at The Floralee Theatre acknowledges that you have been informed of the potential to be documented as part of a video or photo release, and that you grant permission for your likeness to be included in publication of any footage.
Revisions to Our Privacy Policy
Please note that the WVIFF may revise its privacy policy at any time. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy.
Acceptance of Terms
By using the WVIFF website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our sites. Your continued use of any WVIFF site following the posting of changes to these terms will indicate your acceptance of those changes.